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Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system the equipment that powers the external cameras. When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity.